Spot Gen 3 / Gen 4

They are both similar in terms of features, the Spot Gen4 is even more waterproofed, IP68 rating provides consumers with 30 minutes of water protection at up to 2 meters. There are a few other slight differences between those 2 models (note that Spot Gen3 is now retired and new units are Spot Gen 4 only):

Get Started

Your device has been probably delivered unactivated unless stated otherwise, so the very first step is to request the activation. You need first to locate the serial number (ESN) and authorization code.

These codes are located inside the battery compartment of your SPOT Gen4. We will need these codes when setting up your account.

Send us an email to proceed with the activation or simply log-in your customer portal dedicated area available at https://my.traksat.eu to request the activation online on your account.

Your activation should be done within 24 hours after which you will need to check the firmware release of your device and upgdate the configuration of the device according to your predefined settings required at activation.

Making changes to your device settings will require the synchronization of your device with your SPOT account. To update or sync the SPOT Gen4, the SPOT Device Updater software is required.
Please visit the download page by clicking here.

At this time, only Windows and Mac operating systems are supported.

Download the SPOT Device Updater by selecting the button applicable for your operating system. Depending on which browser you are using, you can ‘Save’ in order to download the installer or ‘Run’ to launch. (If saved, check your downloads folder and select “Run” to launch the install wizard).

For Mac: Installing the Updater package requires system admin password when prompted.

NOTE: Some antivirus programs may prevent this application from starting. If you encounter installation problems, please see the Common Issues section below or contact us.

1 - Install the SPOT Device Updater. * Open the downloaded file to run the install wizard, then follow the prompts. * After installation is complete, the updater will open automatically.

2 - Plug in your SPOT device. * Using a micro USB cable, connect your device to a computer. NOTE for Windows Users: If this is the first time you are plugging in your SPOT device, wait for the device drivers to install. * When your device is detected by your computer, the Welcome screen will change to display the ESN of your device.

3 - Update your SPOT device. * Click Update Device to synchronize your device with your SPOT account.

Common Issues I’m receiving an error after I click Update Device : If you are receiving an error, it is possible that there is a communication error with SPOT servers. Please ensure that you are not using a VPN or proxy, then try again. If you continue to receive an error, please contact us

For a proper device check, please use fresh batteries and then perform the LED/Button test below

1 With your SPOT Gen4 off, press & hold the Track button followed by the Power button.
Hold for approximately 3 seconds.
The HELP and S.O.S. LEDs should turn green.
2 Press the S.O.S. and Help buttons at the same time All LEDs should turn red
3 Press the Custom Message and Check In buttons at the same time All LEDs should turn green

NOTE: Steps have to be performed within a few seconds of each other, or the test will timeout. You can start over if the test is not completed.

Test Your Spot Gen4

  • Go outside where there is a clear view of the sky in all directions and no obstructions (a)

  • Power on (b) with a long press on the power button located on the side

  • Orient SPOT Gen4 so that the SPOT logo located on the front of the device is facing up toward the sky.

  • Press and hold the Check In or Custom Message button until the LED blinks green. To ensure delivery, leave active for 20 minutes. The GPS LED will blink green as SPOT Gen4 acquires a GPS fix. Once SPOT Gen4 acquires your GPS location, the Message Sending LED and GPS LED will blink green in unison for 15 seconds to notify you that your message is being transmitted with your GPS location. The Message Sending LED will continue to blink green until the message cycle is complete.
  • Verify receipt of your message in Traksat platform
  • Check In or Custom Message button only attempts 3 times in a row to send the messages every 5 minutes. So when testing right out-of-the box, you may need to perform this a second time as the first GPS cold fix can take more time than usual (press and hold the Check In or Custom Message button until the LED blinks green. To ensure delivery, leave active for 20 minutes)

If still nothing after the second attempt, then power off the device, remove the batteries, wait for 5 minutes, put the batteries again, power on the device again, go outside and then try with the HELP button.

Message Indicators

Buttons

Video Training

French Video with English Subtitles: https://ooo.mmhmm.app/z_IVj3K1elejhR8pL3lBTX

  • hardware/globalstar_spot_gen3.txt
  • Last modified: 2023/09/27 09:44
  • by petropal